RONICHIPS SUPPORT CENTER
Your one-stop resource for purchasing, shipping, and technical assistance.
How Can We Help You?
Request for Quote
Submit your RFQ online and get a fast response.
Shipping & Delivery
Order Processing & Tracking
Inventory orders begin processing once Ronichips receives your payment. Orders typically take 2–3 business days to process and ship. For backordered items, shipment occurs after all items are ready — please check the estimated delivery time in the quotation before payment. Once the courier picks up your order, you will receive an email with tracking information.
Change Shipping / Billing Address
To change an address, contact us with your order number and new address. If your order has already been dispatched, address changes cannot be guaranteed. Please verify address details carefully before placing your order. If the package has arrived in the destination country, you may contact the local courier or post office directly. Note: address changes may incur additional charges payable by the customer.
Delivery Time Notice
Delivery may be affected by extreme weather, postal delays, customs clearance, strikes, epidemics, or other force majeure factors. While Ronichips cannot guarantee 100% on-time delivery under these circumstances, we will do our best to ensure you receive your package as soon as possible.
Customs, Duties & Taxes
The Incoterm for Ronichips orders is EXW (Freight Collect). Customers are responsible for any duties, taxes, or additional charges imposed by the destination government, customs, or courier company. Customs policies vary by country — please contact your local customs authority for details. Some countries require additional identification such as Tax ID, GST number, or KYC documents. For shipments to India, please ensure you have a CHIMS Certificate of Registration.
Payment
Accepted Payment Methods
We support the following payment methods: T/T (Wire Transfer), PayPal, ESCROW (TBF ESCROW, HK INVENTORY ESCROW), and Net terms (available after evaluation).
Online Services
Real-time Inquiry
Due to frequent price fluctuations in the electronic components market, we provide real-time online inquiry to help you get accurate quotes quickly.
Search for Parts Online
You can search for electronic components by keyword, manufacturer, part number, or product category. All product categories are accessible from the homepage for smart filtering.
Technical Support
For technical questions, please contact [email protected] with details of your inquiry. Our technical team will review and respond promptly.
Return & Refund
Return & Refund Policy
Within the agreed warranty period, we accept full returns, refunds, and replacements if parts are confirmed defective. Test reports, photos, or videos are required to initiate the return process. Original packaging is not required, but parts must be properly protected during return shipping. Refunds are processed within 2 weeks after returned goods are received and inspected.
Manufacturer Brands
Our Manufacturer Partners
Ronichips selects trusted manufacturers through a rigorous evaluation process. We work with leading Chinese manufacturers and international brands from Europe, the United States, Japan, and South Korea to ensure engineers, makers, and hobbyists can access quality components at competitive prices.
Terms & Policies
Purchase Terms
All goods must be genuine, new, original, and unused. Full payment is required before delivery. Ronichips provides a 120-day warranty from the date of receipt, guaranteeing parts work per manufacturer datasheets. A 3-day visual inspection period applies for non-quality complaints. Quality complaints require a formal report detailing the exact issue.
Warranty Policy
Warranty Coverage
Ronichips provides a 120-day warranty from the date of receipt. This warranty covers defects in accordance with the manufacturer's datasheet specifications. To make a warranty claim, please provide a formal test report. For certain countries, additional customs documentation (Tax ID, KYC, CHIMS) may be required for return shipments.